BetKong Privacy Policy — Your Data Is Safe With Us

BetKong ("we", "our") takes your privacy seriously. This Privacy Policy explains what information we collect when you use the BetKong website or mobile app, why we collect it, and how we use it.

By using BetKong's services, you agree to this Privacy Policy. This policy should be read alongside BetKong's Terms & Conditions. If you have any questions, please reach out to our support team.

This Privacy Policy applies to: the BetKong website, mobile app, customer support communications, and all of our online services.

BetKong collects three types of information — what you provide directly, what is collected automatically as you use our services, and information received from third parties.

Information you provide directly:

• Full Name, Email Address, Phone Number
• Date of birth and address
• National ID or passport number (for KYC verification)
• Payment method details (Mobile Pay/Nagad number, etc.)
• Messages or complaints sent to customer support

Automatically collected information:

• IP Address & Device Information
• Browser Type & Operating System
• Which pages you visited on the site and for how long
• Betting History & Transaction Logs
• Login time and location

BetKong uses your information for the following purposes:

BetKong never sells your data to advertisers. Marketing communications are not sent without your consent.

BetKong may share your information in limited cases and for specific purposes:

• Payment Providers: To process transactions, relevant information may be shared with Mobile Pay, Nagad, or Rocket as required.
• KYC Verification Provider: With authorized verification agencies to confirm your identity.
• Law Enforcement Agencies: Where required by law or court order.
• Fraud Prevention: With fraud detection services.

Outside of the cases listed above, BetKong does not share your information with any third party under any circumstances. All partners we work with are bound to uphold the same privacy standards we do.

BetKong uses cookies and similar technologies on its website and app. Cookies are small text files stored in your browser that help improve the functionality of the site.

Types of cookies we use:

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: To remember your preferences (language, theme).
• Analytical Cookies: To understand which sections of the site are used most.

You can manage cookies through your browser settings. Keep in mind that disabling essential cookies may affect how certain features on the site work.

BetKong retains your data for as long as necessary or as required by law. General guidelines:

• Active account data: retained for as long as the account remains active.
• Transaction Records: Minimum 5 years, in accordance with financial regulations.
• KYC Documents: As required by regulatory guidelines.
• After account closure: all data except records required for compliance is deleted within a defined retention period.

Your data is stored encrypted on secure servers. BetKong regularly reviews data that is no longer in use and deletes it when it is no longer needed.

As a BetKong user, you have the following rights:

To exercise any of these rights, email us at support@betkong.app. We will respond within 30 business days.

BetKong strictly does not provide services to anyone under the age of 18. We do not knowingly collect personal data from minors.

If a minor is found to have registered on BetKong and we are notified, we will immediately close that account and delete all associated data.

BetKong may update this Privacy Policy as needed. If any significant changes are made, we will notify you via email or an in-platform notice.

The effective date of any changes will always be shown under the "Last Updated" date at the top of this page. Continued use of BetKong after changes are made will be considered acceptance of the updated policy.

If you would like a copy of a previous version of this policy, please contact us.

For any privacy-related questions, requests, or complaints, please get in touch with us:

We take every concern seriously and work to resolve it promptly. Protecting your privacy is not just a compliance obligation for us — it is a core part of who we are.